FAQ

How do I get started?

Just sign up with your phone number and you’ll receive a text message from one of our automated assistants for future product announcements. If you have questions, you can always message the number and one of our founding engineers will reply instantly. There is no cost to message Square One Labs and we will never spam you.

How Does Square One Products Make Money?

It's completely free to chat with our chatbot services. When you have a more challenging question, we will reach out to our community of experts for your specific area of interest.  

If you are looking for expert, 1:1 help, there is a small fee for the expert’s time. We’ll let you know the total price so you can confirm it before you are billed. There are no hidden fees. The first time you message a Square One Labs service, we'll ask for your credit card info, your address, etc. After that, we know who you are and everything is on autopilot from there.

How do you guarantee that my credit card number is safe and secure?

We will send you a 128-bit encrypted HTTPS link via SMS that you can click to enter your credit card number. We do not store your credit card number. All payment processing is handled by Stripe.

What happens after I’ve completed my payment?

Upon payment, which is conducted securely through the conversation, you’ll be presented with more options to have your service handled immediately. We’ll manage the progress of your project from start to finish and will not release the money until you’re satisfied and approve the final work.

Is Square One An Incubator?

Nope. We are not a fund and do not invest in startups for company equity. We love founders and support the entrepreneur community, however we do not accept founder applications. That said, we are always interested in connecting with talented folks across fields in design, product and engineering. Feel free to reach out at hello@squareonelabs.io or send us a text.

Is Square One a design firm?

Kind of, but not really. We like to think of ourselves as conversational designers. We were built on the idea that the current app model is broken and that the future of conversational commerce is through messaging. We love design but are focused on delivering efficient technology services and transactions via mobile messaging.

Why Messaging?

We believe customers should be able to connect to businesses and services on the messaging channels they prefer, not the other way around.  We welcome transparency and in suggestions based on your needs. We want to help you connect the dots and get access to the right experts and services. No more app downloading, no service posting, waiting in line or price guessing. It’s like having access to a personal assistant with an endless supply of on-demand services, minus the massive overhead that would cost you an arm and a leg.

How does Square One Labs make money?

Our users pay a transaction fee for each service completed. We help consumers become more efficient in their day to day tasks and provide prompt expertise and service when you need it most.

What should I do if I don’t see a product I want?

Just tell us what you’re looking for and we’ll match your needs to our roadmap. We’ve got a bunch of exciting projects in the pipeline and will do our best to build for your needs. Send us a note at hello@squareonelabs.io

Once I purchase a service, what happens?

Our team will receive a notification and you will have an opportunity to review and accept the service. Once accepted, you will get a notification with a link to provide additional information. We’ll be here every step of the way to make sure it’s a smooth process for both sides. Once the service is completed, you’ll have a chance to review everything.

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